Terms & Conditions

Food Hub Terms & Conditions

1.1 This page (together with our privacy policy and terms of website use) tells you information about The Food Hub and the legal terms and conditions (“Terms”) on which we sell any of the cookery courses listed on our website (“Courses”) to you either through use of the online checkout or by phone to the Cookery School Team.

1.2 These Terms will apply to any contract between us for the supply of Courses (“Contract”). Please read these Terms carefully before booking any Course through our site or via telephone. Please note that before placing a booking for a Course you will be asked to agree to these Terms. If you refuse to accept these Terms you will not be able to book any Course through our site.

1.3 You should print a copy of these Terms or save them to your computer for future reference.

1.4 We may amend these Terms from time to time. Every time you wish to book a Course, please check these Terms to ensure you understand the terms that will apply at that time.

1.5 These Terms, and any Contract between us, are only in the English language.


2.1 These Terms apply if you are dealing with us as a consumer.

2.2 You may only book Courses through our site if you are at least 18 years old.

2.3 As a consumer, you have legal rights in relation to Courses that are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


3.1 Our website is set-up to guide you through the steps you need to take to book a Course with us. You are only able to book a Course if there are places available. Our site process allows you to check and amend any errors before submitting your reservation for the Course. Please take the time to read and check your reservation at each page of the order process.

3.2 When you confirm and pay for your reservation on the Course, you offer to buy the place on the Course at the prices indicated.

3.3 After placing a reservation, you will receive an e-mail from us that confirms your attendance on the Course (Course Confirmation). The Contract between us will only be formed when we send you the Course Confirmation.

3.5 If we are unable to provide you with a place on the Course, for example, because the course is fully booked or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your request. If you have already paid for the Course, we will refund you the full amount as soon as possible.


4.1 The price of the Course will be as quoted on the site at the time you submit your reservation request and will be advised during the check-out process before you confirm your reservation request. We take all reasonable care to ensure that the prices of Courses are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of the Course(s) you reserved, please see Paragraph 4.5 for what happens in this event.

4.2 Course prices are liable to change at any time, but changes will not affect reservations already placed.

4.3 Payment can be made using Master Card, Visa, Switch, Delta, Maestro. Payment for the Courses is in advance.

4.4 It is always possible that, despite our reasonable efforts, some of the Courses on our site may be incorrectly priced. We will normally check prices as part of our Course Confirmation procedures so that:

(a) where the Course’s correct price is less than the price stated on our site, we will charge the lower amount. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Course to you at the incorrect (lower) price; and

(b) if the Course’s correct price is higher than the price stated on our site, we will contact you in writing by e-mail as soon as possible to inform you of this error and we will give you the option of continuing to book the Course at the correct price or cancelling your reservation. We will not process your reservation until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as cancelled and notify you in writing.


5.1 Courses take place at the location detailed on the site.

5.2 You are responsible for arranging and the cost of transport to and from the location and for any accommodation, you may require and also any refreshments you may require during the Course (other than those detailed in the Course listing as being part of the Course).

5.3 All Courses should be attended on a punctual basis unless prevented by occurrences that are beyond your reasonable control.

5.4 You must comply with all rules and regulations issued by The Food Hub from time to time. If we consider that you have behaved in an unacceptable manner, we will be entitled to require you to leave the event without liability to you.

5.5 The Food Hub will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.

5.6 You are advised not to bring any items of special value onto the premises. We will not accept responsibility for the loss of any personal possessions.


6.1 Confirmed bookings may not be cancelled in any circumstances. Bookings are, however, freely transferable so you are welcome to send someone else in your place.

6.2 You may send another person in your place; however, you must notify us by email or phone in advance. You will need to provide us with the name, dietary requirements and contact number of anyone attending in your place, provided their requirements are not significantly different to the original given. The Food Hub does not accept bookings that have been resold through other official ticket-selling websites.

6.3 Reservations bought as gifts carry the same cancellation policy.

6.4 The Food Hub will be entitled to cancel any Course at any time (including, but not limited to, if the bookings for the Course are less than two) subject to the repayment to you of any amounts received from you in respect of the Course or the part of the Course, which has been cancelled.

6.8 You are advised to take out insurance against loss of Course costs through illness, personal accident or failure to attend for any reason or for travel and accommodation loss. Some banks and credit cards automatically give you travel insurance cover. We recommend that you check with your provider before booking with us.

6.9 If you are unable to attend a course due to illness or suspected Covid-19 symptoms please contact the school. In this scenario our cancellation policy will apply.


7.1 Every effort is made to ensure that all the information provided on the Food Hub website is correct at the time of publishing but we make no warranties or representations as to its accuracy.

7.2 The images of the Courses on our site are illustrative only.


8.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. We will not be liable for any loss suffered by you which is indirect, special or consequential including for any travel or accommodation costs.

8.2 We only supply the Courses for domestic and private use. You agree not to book the Course for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation.


9.1 Cooking requires the use of heat and sharp utensils so there is inevitably a risk of accidents. To minimise risk, all participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you to the cookery school without proper footwear.

9.2 We recommend wearing sensible clothing – we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before each course.

9.3 We accept no liability for personal injury or any loss of or damage to personal property.

9.4 We have a strictly no smoking policy.


10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Paragraph 9.2.

10.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

10.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects the date of our Course, we will arrange a new Course date with you after the Event Outside Our Control is over.

You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us.


11.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

11.2 Other than for methods of communication as are expressly referred to in these Terms, if you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to The Food Hub, Bellwell Lane, Debenham, Stowmarket, Suffolk IP14 6JX.

11.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

11.4 For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.


12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems with what you expect from us and what we expect from you.

12.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We will not file a copy of the Contract between us.

12.7. If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms or wish to order by telephone please contact us on 01728862062 or email hello@foodhubsuffolk.co.uk.


13.1 We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer not to be photographed or recorded please let us know at the time of booking


14.1 Definitions in these conditions

14.2 ‘Course(s)’ means The Food Hub course(s) listed on the website.

14.3 ‘we’, ‘us’, ‘our’ means The Food Hub, our registered office at The Food Hub, Bellwell Lane, Debenham, Suffolk IP14 6JX.

14.4 ‘you’, ‘your’, means one of our customers.



1.1 Delivery charges are included complimentary in the price of the Voucher. Vouchers are delivered via first class post. If in the unusual event a Voucher is lost in the post we will cancel the original voucher and resend another.

1.2 Vouchers are usually dispatched within 1-2 working days from the date of the order being placed, the following being the average dispatch schedule:

1.3. In any event, orders will be delivered within 12 days of the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), unless there are exceptional circumstances. In the event that we are unable to meet estimated dispatch dates because of exceptional circumstances, we will contact you with a revised estimated dispatch date.

1.4. Cookery School vouchers can be spent on any course at the school. Vouchers cannot be exchanged for cash. Vouchers are valid for one year as marked on the voucher.

Places are booked on a first-come-first-served basis upon receipt of payment.

On booking and paying for a course(es) you will receive a booking and payment confirmation by email.

Confirmed bookings may not be cancelled in any circumstances. Bookings are, however, freely transferable to another person for the same course, so you are welcome to send someone else in your place.

Transfers to another course are not permissible once a booking has been made. The course booked and paid for is the course that has to be attended.

Please notify us of any change in the contact details provided, as these will be used for all correspondence.